Measure the Hours You Actually Recover
For an initial deployment, the ROI case is staff time recovered from reporting the utility already does. Benchmark a few real reports during a pilot, and let that data make the business case.
- Pilot 3–5 source-intensive reports from one or two functions, such as a compliance assessment, an incident investigation, an engineering assessment, and a regulatory response.
- Compare baseline hours with CITE hours across source collection, drafting, citation, verification, review, and final assembly. A 30–50% reduction in those administrative steps is the range to test.
- Example: 5,000 annual hours at a $125 fully burdened rate is $625,000 of labor. A 40% reduction recovers about 2,000 hours, or $250,000 a year, before faster reviews and fewer follow-up requests.
Onboarding takes about 30 minutes. Short video tutorials, a written user guide, and an in-app chatbot cover the rest, so a pilot team can start without an extended training program.